Vodacom Lesotho Warns Public Against Rising Phone Scam Targeting Customers Online

Vodacom Lesotho has issued a stern warning to the public and its customers about a growing phone scam involving fraudsters impersonating the company’s staff and offering fake mobile phone deals on social media platforms, particularly Facebook.

In a press release this week, Vodacom Lesotho revealed that conmen are exploiting online channels to lure unsuspecting victims by promising mobile phones at heavily discounted prices, falsely claiming the devices are available through “backdoor” arrangements.

“These scammers often pose as Vodacom employees and claim to sell phones available at Vodacom outlets at significantly reduced prices,” the company said. “However, these offers are not legitimate and do not reflect our pricing or sales practices.”

Scam Involves M-Pesa Transfers and Disappearing Fraudsters

The fraudulent scheme typically unfolds with the scammers persuading victims to transfer payments via M-Pesa, Vodacom’s mobile money service. Once the money is transferred, the fraudsters disappear and cut off all communication.

“Following the transfer of funds, the perpetrators immediately cease all communication, becoming unreachable,” Vodacom stated. “Victims who subsequently visit Vodacom stores to enquire about their promised phones discover that no such arrangement exists and that the persons they dealt with are not associated with Vodacom, confirming they have been victims of fraud.”

According to the company, more than 20 individuals have already been duped in this scam, with some losing significant amounts of money. The affected customers only realise the deception after visiting official Vodacom retail stores and finding no record of the supposed transactions.

Public Urged to Verify All Promotions and Offers

Vodacom Lesotho is urging all customers to remain vigilant and verify any promotional offers or unusual sales claims directly through its official channels.

“All official Vodacom promotions are advertised through our verified platforms and in-store notices. We do not sell mobile devices through backdoor deals, and all purchases must be completed at our authorised stores or online platforms,” the company clarified.

Customers are encouraged to report any suspicious activity or individuals claiming to sell Vodacom products at informal prices. The company also advised the public to avoid making payments through M-Pesa or any other channel to individuals whose identity and connection to Vodacom cannot be confirmed.

How to Stay Safe: Tips from Vodacom

To help customers protect themselves from such scams, Vodacom Lesotho issued the following guidelines:

• Buy only from official Vodacom stores or authorised dealers.
• Verify promotional offers through Vodacom’s verified social media accounts or by contacting customer care.
• Do not send money via M-Pesa to individuals offering suspicious deals.
• Report any fraudulent activity to Vodacom or local law enforcement immediately.

A Call for Digital Awareness

As mobile connectivity and digital transactions become more widespread across Lesotho, so too do the risks of online fraud. Vodacom Lesotho has reiterated its commitment to customer safety and digital literacy.

“This is not just about protecting our brand – it’s about protecting our people. Scams like these harm trust and hurt ordinary citizens. We are working with authorities to ensure those responsible are brought to justice,” the company said.

Vodacom also encouraged the public to share this warning widely, especially among communities that may be more vulnerable to online scams, such as rural residents or first-time mobile phone buyers.

By staying informed and alert, customers can help prevent further financial losses and ensure that their mobile experience remains safe and secure.